I wish I had more historical data on this but the fact is this is a newer type of regulation with a quickly-growing list of cases.
One thing to keep in mind with this is the more popular these cases become the larger the number of total lawsuits is expected to be.
In 2019, one such case made the headlines: Robles v. Domino's Pizza, LLC. Robles suffered from blindness and made the case that he could not properly access and function the Domino's website with his screen-reading software.
This case was first dismissed on the grounds that the suit violated due process rights, however, the Ninth Circuit Court of Appeals reaffirmed the application of the ADA regulation to websites which has certainly garnered the attention of website owners.
While this case is still ongoing, given the Ninth Circuit's decision the ADA Title 3 does, in fact, apply to websites, lawsuits filed in the future are likely to follow suit.
With over 7 new website-related lawsuits filed each and every day, we'll soon have many settlements to discuss as well.
... it's not something affecting just a tiny portion of the world.
According to the CDC:
26% of adults in the U.S. have some type of disability
... which accounts for 61 million people. Not all disabilities would affect an individuals ability to use your website, but, of those that do:
Whether you feel like your business markets to people with disabilities or not, you can safely assume that your website reaches people with disabilities.
[featured-text="You should assume that at least 1 in 5 people who use your website have a type of disability that impacts how they access your website."]
Unfortunately, you can't just assume that this will only ever happen to other people and not to you.
You owe it to yourself and your business to take all potential vulnerabilities seriously, so assume for a minute that you're being sued. You've just received a summons and a complaint in the mail.
In them, you learn that a Mike Smith tried to fill out and submit a form on your website where you tell potential customers to reach out to you and inquire about getting electrical work done in their homes.
Unfortunately, the form wasn't formatted properly and was therefore unable to be filled in properly and submitted by Mike who is blind.
He's disappointed because he had learned about a promotion offered by your business that would allow him to save money on electrical services. Now Mike feels like he is being discriminated against because he, as a blind person, is unable to take advantage of this promotion.
The next 2 years for you are likely to involve ...
While you're participating in the above, you're also trying to keep your business afloat - paying bills, acquiring new customers, etc.
I need to say that I'm not a lawyer and don't consider the above as law advice or guidance. However, that's a heck of a nightmare. We're talking about something that would cripple your life - at least for a time period - and could very likely destroy your business.
This is real. This happens in real life. Business owners all over the country and the world are dealing with this today.
I don't want to end on a negative note. I don't want to scare you into signing up for Gazeble. In fact, I want happy customers!
Let's think about Mike (from our previous example) for a second.
Mike's goal was to take advantage of your fantastic promotion on electrical services. He, disability of not, had the desire to fix or improve something in his home - something that, after fixing, would have a positive effect on his family.
We can all relate to that. We're thrown a lot of curveballs in life so when we have the opportunity to fix something and get it off our plate, we'd like to do that.
We can sympathize with Mike. We want to help him.
That is why I want you to sign up for Gazeble. I want you to sign up to make your website (and the internet) a better place for people like Mike. To put your foot forward and show care to the community and the world.
Yes, lawsuits are real and signing up for Gazeble is a great first step in getting your website ADA compliant, but sign up for Gazeble not out of fear but out of wanting to do it to make a positive impact for people like Mike.